The Tata Group on Thursday completed the takeover process of Air India from the government.
The official Air India handle on Twitter made the announcement, “A brand new chapter unfolds for Air India as part of the Tata Group.
Two iconic names come together to embark on a voyage of excellence.
Looking forward to soaring high propelled by our rich legacy & a shared mission to serve our Nation.
Welcome Aboard. @TataCompanies.”
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Several users engaged with the tweet and shared their expectations from the ‘new and improved’ airline after the acquisition.
One person wrote, “Expecting better seats, fresh colors in the aircraft and better dress codes as well as better service. Please live up to the expectations, thanks in advance”. Another asked for a more efficient and faster website, “First thing a brand new website, current website bekar.”
Flyers also requested for a more ‘professional’ and ‘organised’ air carrier.
“May Air India learn some professionalisim from Tata. I have been following Air India for my refund details for more than 08 months but you people are passing time. Will request Tata company to keep eye on working of Air India otherwise they will spoil your name and image,” a user commented.
Also Read: Air India takeover: What happens after Tata Group assumes control?
Another person complained of issues regarding flight cancellations and refunds, “A rich legacy of cancelling flights midway, causing all the travellers a host of problems and not even giving the customers a refund. Don’t even get me started on your customer care, my call got put on hold for over 30 minutes and then cut without any reply, that too twice.”
Customer service and staff behaviour were also seen as common concerns on the tweet thread. “Congratulations. Need major changes to customer service. My families refund is still under process & no updates on the same,” a user commented.
“Hoping to see improvements in service. Just landed yesterday, and have already noticed tons of opportunities for improvement,” another person wrote.
Also Read: Tata Sons Chairman meets PM Modi marking Air India takeover
The Tata Group acquired Air India for Rs 18,000 on October 8, beating a Rs 15,500 crore bid by a consortium led by SpiceJet promoter Ajay Singh. The government had set a Rs 12,906 crore reserve price for a 100% stake in the airline.
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While not much has been disclosed about how the Tata Group will change the airline, news agency PTI reported unnamed sources that an “enhanced meal service” may be rolled out on major flights– domestic and international.
