In a story she shared on Instagram on Friday, Taylor Swift expressed her annoyance and disgust at the lengths her fans went to in order to purchase tickets for her tour the next year.
“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could,” Swift wrote. “It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.”
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Swift said she wants to “provide more opportunities for us to all get together and sing these songs” for people who missed out.
Fans attempting to purchase tickets Swift’s The Eras tour pre-sales on Tuesday had lengthy delays and error warnings, which Ticketmaster attributed to bots and the historically high demand. According to a statement from the company, it was the most tickets ever sold on the platform in a single day. The day prior, a Friday general public sale that was scheduled was postponed.
Some fans questioned Swift’s delay in speaking out.
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The pop artist, who tries to keep many aspects of her work private on Instagram, didn’t discuss time but claimed she has trust difficulties when it comes to her fans’ experiences.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” Swift added.
In addition to Tuesday’s nightmare, Ticketmaster stated that the cancellation of Friday’s sale was due to “extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand.”
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Swift announced earlier this month that she was embarking on a new U.S. stadium tour, with foreign dates to follow, immediately following one of the biggest album launches of her career. After registering, fans were given a unique code that they could use to purchase tickets only on Tuesday. A waiting list was created for those who did not receive tickets.
The 52-date Eras Tour begins on March 17 in Glendale, Arizona, and concludes on August 9 with five performances in Los Angeles. Swift’s tour is her first since last year.