Tata Group will make Air India financially fit, expand the network of the carrier, modernize its fleet, improve customer services and make it the most technologically advanced airline in the world, said Tata group chairman N Chandrasekaran on Wednesday.

In his first address to the employees of Air India across the globe, Chandrasekaran said that the Tata Group has a very big dream for Air India.

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“We are committed to making Air India the world-class airline it deserves to be. We will do that by focusing on specific areas where we want to be best in class,” he said.

Chandrasekaran said to be the best again there will be an organizational redesign and it will require a huge transformation, probably the largest transformation and the change all of you would ever go through.

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The key areas of focus of the airline under the Tata Group would be customer service, technological up-gradation including website, application, front and back-office systems, etc. Air India and Air India Express have a fleet of 141 Airbus and Boeing aircraft currently and it will upgrade the aircraft fleet to expand the network both on the domestic and international front. Air India will ensure the best hospitality in the world.

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“If all of us can bring in that passion and work in a coordinated fashion with a single-minded purpose where we contribute the best of what we have every day this (the transformation) is achievable and achievable in a shorter timeframe. This will require a huge transformation, probably the largest transformation and change all of you would ever go through,” he said during his 15-minute address.

The group wants to improve overall customer service as under government ownership it often lagged behind that of other private carriers.

Tata group has rolled out a 100-day plan for Air India to improve the airline’s operational and service standards.

The Tata Group completed the takeover of Air India on January 27. Recently, they appointed the former chairman of Turkish Airlines, Ilker Ayci, as Air India Ltd’s new chief executive officer (CEO) and managing director (MD), marking a key step in efforts to overhaul the loss-making airline.

Air India is one of four airline brands operated by the Tata group. The Mumbai-based conglomerate holds majority stakes in AirAsia India and Vistara, a joint venture with Singapore Airlines Ltd, apart from Air India Express.