Several social media users, watching the Buffalo Bills vs Miami Dolphins Week 15 game, complained of Spanish audio along with English broadcast. The two sides locked horns at the Highmark Stadium on Saturday.
“Anyone else getting Spanish audio along with the English on @CBSMiami broadcast???” a Twitter user said.
“Hey @CBSMiami What’s with the Spanish language broadcast simultaneously with the Dolphins. My SAP is off,” another one added.
“Can the @nflnetwork shut off the spanish broadcast during the Dolphins game? Kinda hard to hear anything with both english and spanish broadcasters talking at the same time,” a third one tweeted.
The problem
Two audio channels are transmitted by CBS Network. On viewers’ digital televisions, one is marked “ENGLISH” and the other “SPANISH.” If Spanish is chosen, CBS will either use Spanish audio in place of the English audio or a new feature known as “Audio Description,” which uses a narrator’s voice to briefly clarify what is happening on the screen for viewers who are blind or visually impaired. This might happen while watching specific movies, TV series, or sports on the CBS network.
When the Spanish channel is chosen, viewers frequently become puzzled and believe that the TV station is now only broadcasting in Spanish or that their television has been somehow compromised. The broadcast is in perfect order.
This may be the only commercial you see, and it may have just begun while the current show was still on or during another ongoing event like a race, baseball game, movie, etc. while all of the English-language commercials were still airing. This attests to the broadcast is alright.
The issue usually is that the viewer has unknowingly switched the audio channel from English to Spanish. Many viewers don’t realise they are on the wrong audio channel until a show with Spanish or Audio Description is broadcast because, in general, English will be broadcast on the Spanish channel when there is no programming for Spanish audio.
How to fix it
One might see words like MTS, SAP, AUDIO, or SPANISH on their remote control. The television will cycle through the options when the proper button is pressed until the proper setting is found.
In the menu of the digital TV or converter box, search for AUDIO to find the audio options if the viewer doesn’t have a remote control or their remote doesn’t contain audio settings. Find the available audio channels under those options, then choose English. See which audio channel is active by keeping an eye on the setting that is now visible on your screen.
By carrying out this step, the Spanish audio channel will be replaced with the English audio channel in the audio settings.
If the issue persists, one can contact customer support.
