One of Canda’s largest telecom providers, Rogers Communications, is set to invest C$10 billion in Artificial Intelligence over the next year. The move comes a mere few weeks after the company was hauled by Canadian regulators for the outage that affected millions of people for nearly 24 hours, disrupting banking, commerce and ticketing systems across the nation.
According to the company’s Chief Executive Officer Tony Staffieri, the company was working on a deal which would allow carriers to switch 911 calls to any other carrier’s network automatically, should one be down. This way, consumers on one carrier network aren’t left out to dry if the one they’re on goes down.
“”I believe this is the only responsible way forward, and I am personally committed to making it possible for all Canadians,” Staffieri said in a letter on Sunday. According to the statement released on their website, the company is attempting to set a higher “standard for reliability” by separating its wireless and internet services to create what it calls an “always on” network. The rationale behind it is so that its customers “don’t experience an outage with both cellular and internet services again.”
Earlier this month, a glitch in the company’s systems led to the Rogers network going down for roughly 10 million of its wireless subscribers, along with 2.25 million of its retain internet subscribers. The disruption that lasted 19 hours has changed the way Canadian consumers view its telecom providers which many say are stifling competition.
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Following the outage, the Canadian Radio-television and Telecommunications Commission demanded an explanation as to “why” and “how” the outage had occurred, as well as what the company would be doing to prevent such an outage again. Rogers was expected to reply by July 22.
Also Read: Rogers to pay five days of service to customers affected by outage
On the other hand, Rogers said that it would be compensating its customers the equivalent of five days of service. The move, according to a note from Scotiabank, is expected to cost the company roughly C65$ million to C75$ million by the end of the third quarter.